At Bio Plant, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a 7-day return policy, subject to the following terms and conditions:

✅ Eligibility for Return

• Products can be returned within 7 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• The product must be in resalable condition, free from any damage, stains, or signs of use.

• Returns will only be accepted if accompanied by the original receipt or proof of purchase.

❌ Non-Returnable Items

• Products that have been used, damaged, or tampered with will not be eligible for return or refund.

• Items without original packaging or missing components cannot be accepted.

• For hygiene and safety reasons, opened haircare products are not eligible for return.

💵 Refund Process

• Once we receive and inspect your returned item, we will notify you of the status.

• If approved, a full refund will be processed using your original payment method.

• Refunds may take 3–7 business days to reflect in your account, depending on your bank or payment provider.

🚫 Return Shipping

• The customer is responsible for the return shipping costs unless the product delivered was incorrect or damaged in transit.

If you believe your product is defective or incorrect, please contact us immediately at Contact us with your order details and photos of the product (if applicable).